Delivery information
Delivery methods
We despatch orders quickly and efficiently. Orders processed before 1pm are very often despatched on the same day (subject to payment terms and stock availability). Orders placed after our couriers have collected will usually be shipped the following day. We use a variety of couriers and shipping methods to ensure that orders are shipped and delivered quickly and safely. We can call upon a number of additional couriers during busy periods, and also operate a private specialist service for acoustic and digital piano deliveries.
Click & Collect
It is possible to collect your order for free from our showroom at:
Chamberlain Music
Corporate House
Kings Road Industrial Estate
Haslemere
Surrey
GU27 2QH
Collections can be made Monday to Friday, 9:00am –5:30pm. You can collect from our showroom where there is ample car-parking available.
Select ‘Click & Collect’ as the delivery method when you reach the checkout page. Your order will be processed quickly, and we will inform you by email when it is ready for collection (usually within 24 hours, subject to stock availability). Please bring a copy of your order confirmation with you when collecting.
Delivery charges
Our carriage charges are normally calculated according to order contents as below:
UK mainland
| Most instruments, accessories, & books | £3.75 ex.VAT (£4.50 inc.VAT) Free over £50 inc.VAT |
|---|---|
|
Large items
(Storage trolleys, music stand trolleys, baritone saxophones, portable digital pianos, drum kits, gamelan packs, samba packs, individual steel pans, timpani, tubular bells, vibraphones, orchestral xylophones, cellos, tech bundles ) |
£17.50 ex.VAT (£21 inc.VAT) for first item £12.50 ex.VAT (£15 inc.VAT) for each subsequent item |
| Extra large items
(Double basses, steel pan packs, bass steel pans, tubas) |
£35 ex.VAT (£42 inc.VAT) for first item £25 ex.VAT (£30 inc.VAT) for each subsequent item |
| Digital pianos (Most upright style models) |
FREE boxed delivery (requires self-assembly)
£195 ex.VAT (£234 inc.VAT) for GOLD delivery (includes assembly, positioning, and disposal of packaging) |
| Large digital pianos (Grand piano style cabinets and selected larger models) |
£49 ex.VAT (£58.80 inc.VAT) for boxed delivery to schools (requires self-assembly)
£75 ex.VAT (£90 inc.VAT) for boxed delivery anywhere else (requires self-assembly) £195 ex.VAT (£234 inc.VAT) for GOLD delivery (includes assembly, positioning, and disposal of packaging) |
| Acoustic pianos | Free ground floor delivery Call us for more complicated deliveries |
Northern Ireland, Scottish Highlands & Islands, & Channel Islands
| Books | £3.75 ex.VAT (£4.50 inc.VAT) Channel Islands: £7.50 ex.VAT (£9 inc.VAT) |
|---|---|
| Most instruments & accessories | £17.50 ex.VAT (£21 inc.VAT) per order |
| Large items | £35 ex.VAT (£42 inc.VAT) per item |
| Extra large items | £49 ex.VAT (£58.80 inc.VAT) per item |
| Digital pianos |
£59 ex.VAT (£70.80 inc.VAT) for boxed delivery to schools (requires self-assembly)
£75 ex.VAT (£90 inc.VAT) for boxed delivery anywhere else (requires self-assembly) |
| Large digital pianos |
£99 ex.VAT (£118.80 inc.VAT) for boxed delivery to schools (requires self-assembly)
£129 ex.VAT (£154.80 inc.VAT) for boxed delivery anywhere else (requires self-assembly) |
| Acoustic pianos | Call us for a quote |
Republic of Ireland
| Books & sheet music | 10% of basket total min £15 inc.VAT |
|---|---|
| Most instruments & accessories | 12.5% of basket total min £30 inc.VAT |
| Large items | £75 ex.VAT (£90 inc.VAT) for first item £50 ex.VAT (£60 inc.VAT) for each subsequent item |
| Extra large items | £99 ex.VAT (£118.80 inc.VAT) for first item £75 ex.VAT (£90 inc.VAT) for each subsequent item |
| Digital and acoustic pianos | Call us for a quote |
Mainland Europe & Rest of World
| If you would like to order from us, but you live outside the United Kingdom, Channel Islands, or Republic of Ireland, please email us at sales@chamberlainmusic.com with your enquiry and we will do our best to help. |
If your basket contains items from more than one of these categories, you will be charged a blended rate (usually equivalent to the highest individual carriage charge). Some extremely large and built-to-order products are shipped direct from the manufacturer and are subject to further surcharges (see individual product pages for more information).
Orders paid before 3pm are normally despatched the same day subject to availability. If you need something in a hurry, we can normally organise next day delivery on products we have in stock. Call us for a quote.
Couriers are contracted to deliver to doorsteps and should not be expected to carry things into your home. When heavy items are delivered on a pallet, it should be noted that we cannot easily transport these up steps or kerbs. If you think this might be an inconvenient means of delivery, please inform us at the time of placing your order and we will try to make other arrangements.
If you have any questions send us an email at sales@chamberlainmusic.com or give us a ring on 01428 658806.